Class Descriptions:

Coaching Clinic®

Through the Coaching Clinic®, individuals can:

· Discover Coaching as a Powerful Model of Management, Mentoring and Leadership
· Experience and Practice "State-of-the-Art" Coaching Tools
· Learn the Structure and Skills to Immediately Enhance Performance
· Position the Organization for Rapid Growth
· Make Major Advances in Professional and Personal Connections as well as Apply Learning within the Workplace Immediately.

Leadership

Through Leadership individuals can:

· Distinguish Between Leadership and Management
· Identify and Apply the Skills of an Effective Leader
· Identify "Blocks" to Leadership
· Recognize the Emotional Level of Others
· Identify and Improve Listening Responses
· Understand and Apply Listening Acknowledgments
· Determine How to Present Ideas and Solutions to Gain Followers
· Conclude Interactions

Team Dynamics and Conquering Conflict

Through Team Dynamics and Conquering Conflict individuals can:

· Understand the Development of Teams
· Use Listening and Communication Skills
· Apply the Five Levels of Empowerment
· Develop Team Charters and Team Values
· Creatively Brainstorm
· Develop Strategies to Work With an Angry Person
· Identify Poor Responses to Anger
· Manage Your Own Emotions
· Deal with Challenges to Personal and Professional Values
· Resolve Differences in Facts

Listening and Communication Styles

Through Listening and Communication Styles individuals can:

· Identify Your Listening and Communication Style
· Recognize the Emotional Level of Others
· Use Emotional Indicators to Determine Effective Questions and Statements
· Identify and Using Positive and Negative Listening Responses
· Use Common Listening Acknowledgments to Gain Rapport
· Develop Open-Ended and Clarifying Questions
· Use Questions to Uncover Facts and Feelings

Powerful Presentation Skills

Through Powerful Presentation Skills individuals can:

· Understand the Two Key Roles of Effective Presenters
· Use Eye Contact, Gestures, Posture, and Movement for Maximum Impact
· Prepare Concise, Hard-Hitting, and Memorable Presentations
· Define Meaningful Objectives for Presenter and Audiences Alike
· Create Opening Statements that Grab the Audience
· Design the Content to Support Your Objectives and Opening Statements
· Use Flip Charts Effectively
· Successfully Close the Presentation
· Handle Questions from the Audience

Customer Service Excellence

Through Customer Service Excellence individuals can:

· Identify Customer Service Excellence
· Identify "Blocks" to Excellent Customer Service
· Recognize the Customer's Emotional Level
· Identify Positive and Negative Listening Responses
· Avoid Common Listening Barriers
· Use Open-Ended Questions to Gather Information
· Use Different Kinds of Clarifying Questions and Statements
· Present Information to Satisfy Customers
· Develop Effective Language
· Deal With Anger and Other Negative Emotions
· Use Self-Talk
· Use Effective Telephone Skills

Interviewing Others for Impact

Through Interviewing Others for Impact managers can:

· Understand the Consequences of Hiring Decisions
· Avoid Common Selection Problems
· Use Past Behavior to Predict Future Behavior
· Develop Behavioral Questions to Gather Information
· Deal With Incomplete Answers or Examples
· Create Planned Behavioral Questions
· Use Follow-Up Questions and Listening Skills to Deal With Partial or Non-Behavioral Examples
· Close the Interview

All participants will also receive one competency based job analysis absolutely free - $500 value!!!

Don't see the training class you need? We offer custom training development! Check out our Custom Training page for more details.